HSBC UK updates gambling block feature to 3 days. HSBC UK and first direct have announced today an update to their cooling off period to their gambling block feature, from 24 hours to 72 hours.
The self-restriction tool, prevents customers from being able to make gambling payments on their accounts after it’s switched on and will automatically decline any gambling transactions for three days, to aid people in controlling their gambling urge.
Maxine Pritchard, Head of Financial Inclusion and Vulnerability at HSBC UK said “This is a challenging time for many of our customers, with some not working and perhaps facing financial difficulty. By increasing the restriction to 72 hours, this will help give our customers time to pause when they are tempted to return to gambling.
“We are always looking for new ways to support our customers and make it easier for them to manage their finances. Customer feedback on our gambling control showed us there was more we could do to help and we’ve worked closely with them and with GamCare to design the solution.”
[image: Jose Castro]